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2025 Trend Predictions Report

Are you missing these 5 strategies to transform guest engagement in 2025?

How Johnny's Pizza Combined Loyalty and Online Ordering to Drive Historic Sales

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Like many pizza brands, Johnny’s Pizza was offering delivery long before the spring of 2020. When the pandemic hit, Johnny’s watched its competitors scramble to launch third-party delivery while it doubled-down on its first-party solution. The brand revamped its loyalty program to a tiered system with 1:1 campaigns, launched curbside delivery, and leveraged surveys to refine its guest experience. But it didn’t neglect third-party either. Using marketplace management tools, Johnny’s can change pricing and inventory across third-party menus in seconds. Today, the brand is seeing record returns on their online ordering channels by providing guests with a personalized experience that keeps them coming back.

Join this webinar as we discuss:

  • How to get the most out of your first-party online ordering by leveraging loyalty
  • Tips for revamping your loyalty program without disrupting operations
  • How to convert third-party customers to first-party loyalty members