Like many pizza brands, Johnny’s Pizza was offering delivery long before the spring of 2020. When the pandemic hit, Johnny’s watched its competitors scramble to launch third-party delivery while it doubled-down on its first-party solution. The brand revamped its loyalty program to a tiered system with 1:1 campaigns, launched curbside delivery, and leveraged surveys to refine its guest experience. But it didn’t neglect third-party either. Using marketplace management tools, Johnny’s can change pricing and inventory across third-party menus in seconds. Today, the brand is seeing record returns on their online ordering channels by providing guests with a personalized experience that keeps them coming back.
Join this webinar as we discuss:
- How to get the most out of your first-party online ordering by leveraging loyalty
- Tips for revamping your loyalty program without disrupting operations
- How to convert third-party customers to first-party loyalty members