Skip to the main content.

Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Catering Guide

Have you overlooked any of these 16 crucial steps for your catering business?

6 min read

What Percentage of Revenue Should Payroll Be? 18 Insights

What Percentage of Revenue Should Payroll Be? 18 Insights

Payroll is one of the most significant expenses for businesses, as it directly impacts profitability and long-term sustainability. For a business owner like yourself, striking the right balance between compensating employees fairly and maintaining a healthy profit margin is crucial.  

In this article, we’ll explore how to determine the ideal payroll percentage for your business, industry benchmarks, key influencing factors, and discuss strategies to optimize payroll expenses. Read on to discover all the nitty-gritty details. 

Book a Demo

What is Payroll as a Percentage of Revenue? 

Payroll as a percentage of revenue is a financial metric that helps you measure how much of your total income is allocated to employee compensation. It is calculated using the following formula: 

Payroll Percentage = (Total Payroll Costs ÷ Total Revenue) × 100 

This metric provides insight into operational efficiency, cost management, and overall financial health. A high payroll percentage may indicate inefficiencies or overstaffing, while a low percentage could signal understaffing or potential issues with employee retention. 

Industry Standards for Payroll Percentage 

The ideal payroll percentage varies widely by industry. Here are some general benchmarks: 

  • Retail: 10–20% 
  • Manufacturing: ~12% 
  • Construction: ~20% 
  • Restaurants: ~30% 
  • Hospitality: ~30% 
  • Healthcare: ~41% 
  • Professional Services (Law, Accounting, Consulting): 39% 

Payroll percentages vary across industries due to differences in labor intensity, operational costs, and business models. For example, payroll for professional services (such as law firms, accounting firms, and consulting agencies) tends to be higher.  

This is because these businesses rely almost entirely on human expertise rather than physical products. In these companies, employees are the core asset, making labor costs a significant portion of total expenses. 

In contrast, retail companies typically maintain payroll within 10-20% of revenue. This industry operates on thin margins and depends on volume-based sales, so labor costs need to be carefully controlled. While staff wages are essential, a substantial portion of expenses also goes toward inventory, rent, and other overhead costs. 

4 Factors Influencing Payroll Percentages 

Several factors impact payroll as a percentage of revenue and influence how much a business allocates to wages and salaries. Here are four such factors: 

  1. Business Size: Larger businesses often have economies of scale, allowing for lower payroll percentages. As a company grows, it can spread fixed costs (such as administrative expenses) over a larger revenue base, making labor costs a smaller proportion of total income. 
  2. Operational Complexity: Highly skilled labor or specialized industries may require a higher payroll allocation. For example, industries like healthcare, law, and technology rely on highly trained professionals whose expertise is critical to generating revenue, making competitive salaries a necessity. 
  3. Geographic Location: Labor costs differ by region, with urban areas requiring higher wages. Businesses in major metropolitan areas must account for a higher cost of living, local wage laws, and competition for skilled workers, all of which drive up payroll. 
  4. Market Conditions: Economic trends, inflation, and demand for labor influence payroll spending. In a tight labor market, businesses need to offer higher wages and benefits to attract and retain employees. During economic downturns, companies might reduce hiring or adjust compensation structures to maintain profitability. 

How To Calculate Your Business’s Payroll Percentage 

To determine if your payroll expenses are within a reasonable range, follow these three steps: 

  1. Determine Total Payroll: Include salaries, wages, bonuses, benefits, and payroll taxes. 
  2. Identify Total Revenue: Use your company’s revenue for a specific period (monthly, quarterly, or annually). 
  3. Apply the Formula: As a quick recap, Payroll Percentage = (Total Payroll Costs ÷ Total Revenue) × 100  

Here’s an Example: If a business generates $1 million in revenue and has payroll expenses of $300,000, the calculation would be: 

($300,000 ÷ $1,000,000) × 100 = 30% 

Compare this figure with industry benchmarks to assess your company’s financial health and identify areas for optimization. 

6 Strategies to Optimize Payroll Expenses 

By implementing strategic payroll management practices, you can optimize your workforce expenses while still attracting and retaining top talent. Here are six strategies to utilize: 

  1. Implement Automated Payroll Systems: Payroll automation minimizes the risk of miscalculations, ensures compliance with tax regulations, and frees up time for HR teams to focus on more strategic tasks. 
  2. Cross-Train Employees: Maximizing workforce flexibility reduces the need for excess staffing. When employees are trained to handle multiple roles, businesses adapt more easily to fluctuating demand, reducing the reliance on temporary hires or overtime pay. 
  3. Offer Performance-Based Incentives: Instead of high base salaries, tie compensation to performance. Structuring payments around commissions, bonuses, or profit-sharing motivates employees while keeping fixed payroll costs in check. 
  4. Outsource Non-Core Functions: Consider outsourcing payroll processing or administrative roles to reduce costs. External providers often handle payroll more efficiently, allowing your team to focus on core operations. 
  5. Monitor Overtime Costs: Excessive overtime inflates payroll expenses. Make sure you track work hours and redistribute tasks to prevent burnout, reduce unnecessary overtime pay, and ensure efficient labor allocation. 
  6. Leverage Remote Work: Remote work lowers overhead costs, allowing for a more flexible payroll budget. Companies that embrace remote or hybrid models save on office space, utilities, and location-based salary premiums, making payroll expenses more manageable. 

Book a Demo

The Impact of Payroll on Profitability 

Maintaining an optimal payroll percentage directly influences a company’s financial stability. If payroll is too high, profit margins shrink, making it harder to reinvest in business growth. Conversely, if payroll is too low, businesses may struggle with employee retention and productivity. 

For example, a restaurant operating at a 40% payroll percentage may struggle with cash flow. A significant portion of its revenue goes toward wages, leaving less room for covering other expenses like rent, inventory, and marketing. This could make it difficult to reinvest in new equipment or weather slow seasons.  

In contrast, a similar restaurant with a 30% payroll percentage has better financial flexibility. This allows it to maintain healthier profit margins, invest in business growth, and handle unexpected costs more easily. 

4 Payroll Issues to Be Aware of and How to Avoid Them 

Effective payroll management is crucial for financial stability, but common mistakes can lead to cash flow issues and unnecessary expenses. Below are four of these mistakes, along with tips on how to avoid them: 

Common Payroll Mistakes 

How to Avoid Them 

Underestimating Payroll Taxes: Failing to account for payroll-related taxes leads to financial shortfalls. 

Regularly review tax obligations, factor in employer-paid taxes (e.g., Social Security, Medicare), and set aside funds to avoid penalties. 

Overstaffing: Hiring too many employees too quickly inflates payroll costs. 

Assess staffing needs carefully, use data-driven workforce planning, and hire gradually based on business demand. 

Ignoring Employee Benefits Costs: Salaries are only part of the equation; benefits must also be factored in. 

Budget for benefits like health insurance, retirement plans, and paid leave. Make sure that the total compensation package is sustainable and aligns with your business’s financial goals. 

Lack of Payroll Forecasting: Not planning ahead for payroll expenses causes cash flow disruptions. 

Conduct regular payroll forecasting, track seasonal trends, and maintain a financial cushion to handle fluctuations. 

4 Future Trends in Payroll Management 

The future of payroll is evolving rapidly, driven by advancements in technology and shifts in workforce dynamics. Here are four payroll trends that businesses must adapt to:  

  1. AI & Automation: Businesses are increasingly using AI-driven payroll systems to improve efficiency. These systems automate calculations, detect errors, and streamline compliance, reducing administrative workload and minimizing payroll processing delays. 
  2. Remote & Hybrid Work Models: Payroll structures are adapting to international hires more than ever before. Companies must navigate challenges such as varying tax laws, multi-currency payroll processing, and compliance with labor regulations in different regions. 
  3. Gig Economy Growth: An increasing number of businesses are utilizing freelancers and contract workers, altering traditional payroll models. This shift requires businesses to manage payments differently, by using contractor-friendly payroll platforms and correctly classifying workers to avoid legal issues. 
  4. Regulatory Changes: Companies must stay updated on evolving labor laws and tax regulations to remain compliant. Regular audits, legal consultations, and payroll software updates help businesses avoid penalties and maintain smooth payroll operations. 

Frequently Asked Questions About Revenue and Payroll 

Still have burning questions about revenue and payroll? Here are answers to some common questions to help you manage payroll effectively. 

What is a good payroll to revenue ratio? 

A good payroll to revenue ratio ranges between 10-40%, depending on your industry. In industries like retail and hospitality, payroll tends to be higher due to labor-intensive operations. Conversely, sectors like technology and manufacturing have lower payroll ratios because of the emphasis on automation and specialized skills.  

It's important to benchmark against industry standards and adjust based on the specific needs and scale of your business. The goal is to make sure that labor costs do not affect profitability while maintaining operational efficiency. 

What percentage of production should payroll be? 

In production industries, payroll typically accounts for 15-30% of total revenue, though it varies. This ratio is influenced by factors such as labor intensity, automation levels, and production volume. Industries with more manual labor or specialized skills, like manufacturing, often allocate a higher percentage to payroll. On the other hand, businesses that have automated processes or high-volume production may see a lower percentage.  

To optimize this ratio, businesses should monitor labor productivity, implement efficient processes, and invest in technology to reduce costs while maintaining quality output. 

 What is the payroll to staff ratio? 

The payroll to staff ratio refers to the cost of labor per employee compared to the total payroll. In many industries, businesses aim for a 1:1 ratio, where the total payroll is directly aligned with the staffing levels. However, this fluctuates based on company size, employee roles, and productivity.  

A higher payroll to staff ratio signals high compensation or inefficiencies, whereas a lower ratio indicates understaffing or high turnover. It's important for you to assess your workforce efficiency, and make sure you’re adequately staffed without overextending yourself.  

 What is the pay ratio rule? 

The pay ratio rule is a regulation that requires public companies to disclose the compensation disparity between their CEO and the median employee's salary. This rule was introduced by the Securities and Exchange Commission (SEC) to promote transparency and highlight income inequality within organizations.  

Companies must calculate the median employee's total compensation and compare it to the CEO’s, with the final ratio being reported in annual filings. This gives investors insights into the company's compensation structure and brings about more equitable pay practices within organizations. 

Optimizing Your Financial Outlook 

Payroll isn’t a top priority for most business owners; it tends to get overlooked in favor of more immediate concerns, such as sales, cash flow, and other operational challenges. However, neglecting payroll leads to costly errors, compliance issues, and disruptions in employee satisfaction and retention. 

If you haven’t done so in a while, now’s the time to optimize your payroll processes to streamline costs and improve profitability. If you’d like some expert advice in managing your payroll, contact us to learn more. 

Book a Demo

What Percentage of Revenue Should Payroll Be? 18 Insights

What Percentage of Revenue Should Payroll Be? 18 Insights

Payroll is one of the most significant expenses for businesses, as it directly impacts profitability and long-term sustainability. For a business...

Read More
How to Set Up Cafe Sales In QuickBooks: The Ultimate Guide

How to Set Up Cafe Sales In QuickBooks: The Ultimate Guide

QuickBooks is a powerful accounting tool that helps small business owners, including cafe owners, manage their finances with ease. On the platform,...

Read More
9 Steps to Making a Cafe Mobile App Your Guests Love

9 Steps to Making a Cafe Mobile App Your Guests Love

The coffee industry’s transformation due to the digital world is massive. What started with simple menu apps has evolved into robust platforms...

Read More