What’s a Secret Menu? Your Ultimate A to Z Guide

Restaurant competition has never been higher. Doing the obvious like offering the same menu items as everyone else or creating a generic website with standard online ordering features will not set you apart from other businesses. You must do something unique to make your customers feel special and excited to return to your restaurant.  

Secret menus are the hidden gems of the dining world, offering exclusive dishes that aren’t listed but are worth the ask. Whether you’re a food lover on a quest for the next big thing or a restaurant owner wanting to add a touch of mystery to your menu, secret menus are where the magic happens. Let’s uncover the secrets behind these off-menu delights and see how they can spice up your customers’ experiences. 

Understanding the Origin of Secret Menus 

The term “secret menu” refers to a collection of off-menu items that a restaurant offers to customers in the know. These items are not included on the official menu, making them a hidden treasure for dining enthusiasts aware of their existence.  

Secret menus are customers' creative requests for customized dishes missing on the regular menu. This concept began with fast food chains like In-N-Out Burger in the 1960s. Local customers requested alterations to their meals and made famous secret menu items like the 'Animal Style' burger. 

The words of these customized orders spread among folks and eventually created a subculture of 'in-the-know' diners. With the rise of social media, secret menu items gained even more traction as food enthusiasts shared their discoveries online. 

Restaurant employees sometimes also contribute to secret menus by experimenting with ingredients to create new, off-menu items for regular customers. This trend helped restaurants build a loyal customer base, as patrons enjoyed the exclusivity and novelty of ordering something special not listed on the standard menu. 

Why Create a Secret Menu for Your Restaurant? 

Introducing a secret menu can deepen customer loyalty, boost social media engagement, and craft an unforgettable customer experience. Below are four reasons every restaurant should create a secret menu: 

1. Word-of-Mouth Marketing: When customers discover and enjoy secret menu items, they're likely to share their experiences with friends and family. This leads to increased interest in and visits to your restaurant. 
2. Impact on Social Media Presence: Customers love sharing their unique dining experiences online, and secret menu items are the perfect content for social media posts. This organic promotion can attract new customers and keep your restaurant top-of-mind for existing ones. 
3. Creates an Exclusive Feel: Secret menus make customers feel special and valued, fostering loyalty and encouraging repeat visits. Diners who enjoy discovering and trying secret menu items return and bring friends along. 
4. More Online Ordering: Offering a secret menu can boost online sales, especially when brick-and-mortar restaurants face limited capacity or closures. By bringing your secret menu items online, customers can order even if they can't dine in. 

Restaurants with Secret Menus and Their Popular Items 

Many of us have heard stories of how well-known restaurants implemented secret menus to create buzz and excitement among their customers. Here are five examples of popular restaurants with secret menu items that became famous over the years: 

1. In-N-Out Burger 
   In-N-Out Burger's secret menu is well-known and comes with extensive customization options. You can try an animal-style burger with extra sauce and grilled onions or a protein-style burger using lettuce instead of a bun. They can also make a flying Dutchman, veggie burger, or grilled cheese. Try to customize your order with different onions, sauces, and cooking preferences. 
2. Chipotle 
   Chipotle's secret menu offers exciting options like the quesarito, a burrito wrapped in a quesadilla, and nachos topped with burrito fillings. Try a double-wrapped burrito or a customizable quesadilla with your favorite toppings. You can even order a single taco for a lighter option. 
3. Starbucks 
   Believe it or not, Starbucks has a secret menu! You need to give your barista some special instructions to get one of their customized drinks. You can order drinks like apple pie, candy cane, and cake batter Frappuccinos. Other options include a caramel snickerdoodle macchiato, chocolate pumpkin latte, and strawberry lemonade. 
4. McDonald's 
   Some locations of McDonald's offer secret menus. Their famous secret items are the Big McChicken (Big Mac with chicken patties), the land, sea, and air burger (beef, fish, and chicken patties), and the McGangBang (McDouble with a McChicken inside). You can also try a Neapolitan shake for dessert. 
5. Dairy Queen 
   Dairy Queen's secret menu offers exciting fun blizzard variations including treats like chocolate chip, coffee, midnight truffle, and Hawaiian Blizzards. You can also try a peanut butter and jelly shake or the refreshing frozen hot chocolate on a warm day. Enjoy these fun variations for a new twist on your favorite desserts!

What is the Best Way to Setup Secret Menus for Restaurants? 

Secret menu items appeal to adventurous diners looking for something unique and exclusive. The novelty of ordering something not listed on the menu can enrich the dining experience and motivate guests to spread the word about your services. Here’s how you can establish a secret menu in your own restaurant: 

1. Start Small 

Begin with a few unique items that complement your existing menu. It allows you to gauge customer interest and gather feedback. 

2. Include Your Staff 

Get your staff involved in the process. Your staff can offer new recipe ideas and create excitement about the secret menu. Ensure they know all the details to spread the right information to customers. 

3. Try Unexpected Items 

Surprise your customers with unique and inventive dishes that aren't on the regular menu. Think of flavors and combinations that will intrigue and delight adventurous diners, without placing undue burden on your staff or expecting them to fulfill requests they aren’t prepared for. 

4. Use Creative Item Names and Descriptions 

Give your secret menu items fun and catchy names. Pair them with enticing descriptions that spark curiosity and make customers eager to try them, which may increase average order size and revenue per check. 

5. Reward Regular Customers 

Consider offering secret menu items as a reward for loyal customers or members of your loyalty program. This will make them feel valued and encourage repeat visits. 

6. Take Your Secret Menu Online 

Promote your secret menu through your app, website, and social media channels. Let customers know they can enjoy these exclusive items by ordering online. 

The Allure of Hidden Menus 

While secret restaurant menus are known to a select few, hidden menus take the concept a step further. Hidden menus are not just off the official menu; they are unknown to the public, making them even more exclusive. The deeper exclusivity of hidden menus can create a sense of intrigue and excitement among diners. Here are three reasons you may consider a hidden menu in addition to a secret one: 

1. Increased Engagement: Hidden menus can drive engagement both in-person and online. These items are uniquely perfect for customers to showcase on their social media, leading to increased visibility and free marketing for your restaurant. 
2. Building Loyalty: Hidden menus consist of items that are not only off-menu but also require genuine insider knowledge. These items are often reserved for customers within a specific loyalty program tier or those who know the right questions to ask. 
3. Testing Ground for New Dishes: Restaurants can use hidden menus to test new dishes or concepts before officially adding them to the standard menu. This lets them gather feedback and adjust customer preferences. 

How Can You Discover Hidden Menus? 3 Tips for Adventurers 

People sometimes miss out on the fabulous dining allure because restaurants don’t usually reveal their hidden menus. Here are a few tips for diners like you eager to uncover unique restaurant experiences: 

1. Ask Staff Directly: Sometimes, respectfully asking the staff about hidden menu items may reveal your options. Restaurant owners keep their staff informed about hidden menu items but can’t reveal them to everyone until you ask.  
2. Follow the Restaurant on Social Media: Many restaurants like Taco Bell and Arby’s hint about hidden menu items through social media channels, rewarding followers with exclusive information. Make sure you follow your favorite restaurant to grab these offers. 
3. Join Loyalty Programs: The concept of having hidden menus is to turn regular customers into dedicated ones and help them feel special more often. Join your favorite restaurant's loyalty program to unlock exclusive menu items and special promotions. 

The Bottom Line 

Secret menus offer restaurant owners a unique and effective way to accelerate customer engagement, foster loyalty, and gain a much-needed competitive edge. By creating an environment of exclusivity with unique dining experiences, secret menus can drive word-of-mouth promotion and boost your restaurant’s reputation.

Still have some doubts or need assistance to kickstart your restaurant’s online ordering or loyalty offerings? Whether you want reliable marketing automation solution or smarter guest engagement, Paytronix has your back. Try our suite of advanced restaurant operation solutions and take your business to new heights.