15 Tips for Maximizing Consumer Loyalty with Your Brand
\Did you know that existing customers spend 67% more than new customers? This isn’t just an interesting statistic—it’s a clear indicator that...
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Not only that, Fortune Business Insights estimates that the loyalty software market will grow to over $24 billion by 2029. Let’s take the guesswork out of understanding the top loyalty platforms.
Restaurant and c-store loyalty programs are run on loyalty platforms. These tech solutions should integrate with your restaurant or c-store management software.
Loyalty program elements are specific benefits offered to customers as part of your loyalty program. The loyalty platform you choose must have these program elements:
Note that loyalty programs are not a one-size-fits-all solution. The loyalty platform you choose should be able to customize each experience. Customers are bombarded with ads wherever they turn. In fact, it’s estimated that customers in the US see between 50 and 400 ads each day, and that number grows every year.
While 400 ads per day sounds like a lot, most of these ads aren’t recognized by everyone. Because of this widespread advertising saturation, personalization is a must. Personalization captures your audience’s attention sooner and makes them feel like you understand their specific needs.
Data analytics is essential, as well. Without the correct data, you won’t be able to personalize your program or know if it’s meeting your goals.
The use cases differ between restaurants and c-stores. Restaurant customers have different dining needs (and expectations) than those who use a c-store.
C-store customers visit storefronts for other purposes than eating, including restroom breaks, filling up their gas tanks, and looking for lifestyle amenities like sunglasses, hats, and car air fresheners. As such, you want to choose a loyalty platform that has features to fit various business models and multiple customer segments.
Let’s dive into seven leading platforms for restaurants:
Always perform your own due diligence and double check that the loyalty platform you’re considering can seamlessly integrate with your existing systems. Look for helpful communication from staff, useful answers, and a consistent experience overall. What you experience before signing a contract is likely to indicate what you’ll experience after.
Let’s look at five of the top loyalty platforms for convenience stores:
Innovative loyalty solutions for c-stores include:
Offering customers perks for shopping, getting their favorite snack, or fueling their cars seems like a no-brainer. However, the success of a loyalty program depends on whether your team understands how to use the data available, whether perks are personalized, and whether your program continually adapts to customers' needs and desires.
As you’ve seen, there are multiple options for loyalty platforms. How do you choose the right one for your store or restaurant? Consider these factors when making your decision:
Further, you may find it useful to create a comprehensive list or spreadsheet to help you evaluate each platform. It’s also wise to evaluate each vendor’s:
While the overall price and features play a role in whether you’ll choose a vendor, you’ll also want to consider any additional fees or pricing structures. Some vendors charge subscription or implementation fees. If you need custom development, that can increase your price as well.
Additionally, consider your vendor of choice’s support. Using a loyalty platform goes beyond simply downloading or integrating technology.
You’ll want a loyalty platform provider who not only provides tech support when you need it, but also provides strategic support to keep your loyalty program growing. Your unique business needs will dictate the specific loyalty software features you look for.
Any c-store that’s been in business for a few months knows the primary way to increase profit is moving people from the pump into the store. Pump-N-Pantry is one such c-store chain that specializes in fresh food and wanted to drive more customers inside when they stopped to fuel up their vehicles.
Pump-N-Pantry used our full platform to create a points-based loyalty program with order ahead capabilities and an app. Their program rewards members with points for every purchase.
This c-store saw a remarkable 6,000 members join after creating the new program. Pump-N-Pantry also offered online ordering and saw online orders jump 20%.
Another example is Smashburger, which wanted new ways to motivate its guests. To do this, Smashburger used its data and Paytronix’s AI to create personalized one-to-one marketing campaigns. Using Paytronix’s AI to IA, Smashburger micro-segmented its customer list to create an effective, data-driven loyalty program, resulting in 6.5% of their annual sales growth.
Here’s a more detailed breakdown of the tactics they used:
A loyalty program focuses on rewarding customers for their purchases and engagement, encouraging repeat visits, and building brand loyalty. A customer data platform (CDP), on the other hand, collects and organizes customer data from various sources to provide insights that can personalize experiences and improve marketing strategies. While loyalty programs incentivize customer behavior, CDPs analyze that behavior to optimize engagement strategies.
Yes, loyalty programs are highly effective for restaurants. They encourage repeat visits by rewarding customers with points, discounts, or exclusive offers. Additionally, they allow restaurants to collect data on customer preferences and purchasing habits, which can be used to create personalized marketing campaigns and improve the customer experience. For instance, Smashburger used its loyalty program to achieve a 6.5% annual sales growth.
In the restaurant sector, Starbucks Rewards is one of the largest loyalty programs, boasting over 31 million active members as of 2023. The brand’s program offers personalized perks, such as free drinks, exclusive promotions, and priority access to new menu items, driving strong customer engagement and repeat business.
In the convenience store industry, 7Rewards by 7-Eleven stands out, serving millions of customers globally. The program provides points for every purchase, which can be redeemed for free items and discounts, along with exclusive offers tailored to customer preferences. Both programs effectively combine convenience with rewards to maintain a loyal customer base.
The success rate of loyalty programs varies based on execution, but thoughtfully designed loyalty programs deliver significant results. For instance, Pump-N-Pantry achieved a 20% increase in online orders after introducing a points-based loyalty program with order-ahead capabilities.
Key factors for success include:
By focusing on these elements, loyalty programs can improve retention, boost customer engagement, and significantly impact revenue.
Chipotle Rewards is a standout example of a good loyalty program in the restaurant industry. The company’s program combines points-based rewards with gamification, allowing customers to earn points for every dollar spent. Members can redeem points for menu items or donate them to charity, improving engagement. Chipotle also uses personalization, sending tailored promotions and reminders based on order history, leading to strong member loyalty.
In the c-store sector, Casey’s Rewards shines. This program rewards customers with points for purchases, redeemable for discounts on fuel, free food, or charitable donations. Casey’s uses advanced customer segmentation to personalize rewards and offers, boosting retention and customer satisfaction.
Both programs demonstrate the power of blending convenience, personalization, and meaningful rewards to cultivate long-term loyalty and drive consistent revenue.
A digital loyalty platform is a technology solution that allows businesses to create, manage, and analyze customer loyalty programs in a fully digital environment. It replaces traditional methods, like punch cards, with a streamlined system that integrates seamlessly with mobile apps, websites, and point-of-sale (POS) systems.
These platforms enable businesses to:
By leveraging automation, analytics, and integration with existing tools, digital loyalty platforms help businesses build stronger customer relationships, increase retention, and boost revenue efficiently.
Investing in a good loyalty platform is crucial for the growth of your store or restaurant. A good loyalty program delivers the brand experience customers already appreciate you for and increases your revenue and return on investment (ROI).
Ready to learn how the right loyalty platform can boost your business? Book a demo now.