Are you a restaurant owner looking for innovative strategies to grow your business without spending on advertising? If yes, then we have all the insights you’re craving.
Advertising your restaurant is good, but too often it costs a fortune. Recent research shows that the global restaurant industry spends over $6 billion annually on advertisements. A normal restaurant spends 3-6% of its revenue while new or struggling restaurant businesses must put in 5-10% of their earnings to get positive results from a traditional advertising strategy.
Spending this much revenue on only advertising is not always appealing, especially for small and medium-sized restaurant businesses. To tackle the issue of how to increase restaurant sales without advertising, we’ve prepared this article with proven practices and affordable technologies so you can aim for a positive return on investment (ROI) as soon as possible. These strategies will help your restaurant get more sales without destroying your budget. Let’s start!
Paid advertising is a proven marketing tactic that yields great results for big restaurant chains. On the other hand, it poses several challenges to small and medium-sized restaurants. Here are six reasons why advertising campaigns in large or traditional channels may not be the right fit for your restaurant:
Increasing sales doesn't always require advertising tactics. However, it requires planning and implementation of key strategies to attract potential customers and retain existing customers. Once your restaurant has increased customer engagement, sales will be boosted automatically. We’ve curated 12 effective strategies you can use to increase your restaurant sales:
Your in-restaurant experience is the cornerstone of customer satisfaction and loyalty. Let’s talk about three game-changers that can improve your in-restaurant appeal to drive more sales and word-of-mouth recommendations:
1) Create a Unique Dining Atmosphere
When your space feels special, customers feel special. Unique spatial experiences get them talking—and coming back.
Think about what makes your space unique like The Cheesecake Factory interior does by blending its grandiose décor paired with warm lighting and comfy seating. It may be the cozy lighting, the perfect theme playlist, or a quirky wall idea for an Instagram post!
2) Keep Your Menu Innovative
Your menu should have a “what’s next?” vibe—customers should always find something new to try. And when they love it, they'll spread the word for you—no ad spends needed.
Innovative menu items and limited-time offers (LTOs) generate excitement and attract new customers without relying on formal advertising. You don’t need a massive overhaul; sometimes, a slight twist on a classic dish or an appealing LTO can work wonders. Think of a signature dessert, a never-before-offered cocktail, or a unique appetizer such as frozen custard like Shake Shack did.
3) Provide Excellent Customer Service
Happy customers are your greatest advertisers. They leave glowing reviews, tell their friends, and bring more people in. Train your team to go the extra mile—personal touches like remembering a regular customer’s first name or favorite dish can make a huge difference.
The staff should actively engage with the customers, address their issues promptly, and deliver personalized solutions so that the customers feel valued. You can also implement guest behavior analysis systems to see what your guests like the most and re-engineer your menu to offer more experiences they love.
Your in-restaurant experience is the cornerstone of customer satisfaction and loyalty. Restaurant operation enhancement technologies can significantly improve your sales without worrying about costly ads. Here are three ways to increase restaurant sales without advertising:
4) Implement Ordering and Payment Technologies
People are busy and they don’t like to wait for hours (or even too many minutes) to have a meal. You can make things quick and easy with mobile ordering or self-service kiosks at your restaurant. These tools cut down wait times and keep lines moving, just like Panera Bread did with their kiosk system. Consider a reliable online restaurant ordering system and make it effortless for customers to enjoy your dishes.
5) Use Data Analytics Smartly
Data isn’t just for big tech and SaaS companies. Analyzing customer data like which dishes sell the most and least can guide you in refining your menu. Maybe it’s time to retire a dish that’s not moving and replace it with something more popular.
Successful names like Starbucks use big data analytics to understand customer behavior and even customize their offering for individuals.
6) Work on Your Online Presence
Your restaurant’s online presence, often through your website and mobile app (if applicable), is your digital storefront for customers. People do their research online before visiting any restaurant these days.
A poorly optimized site is like a dimly lit restaurant with a dirty window—you’re losing customers before they even step inside. On the other hand, a well-optimized website with interactive creatives and a smooth user experience improves your online ordering impact.
Consider working on your restaurant’s SEO to rank your business and grab more potential customers. Hire an SEO Expert or do it yourself. SEO is not as expensive as traditional ads, so you’ll be saving a lot of money!
Building a strong community around your restaurant can drive greater revenue and retention for your business. It makes you the locals’ favorite and drives new customers through the door without spending on ads. Here are three smart ways to engage with your local community and boost sales:
7) Host Events and Workshops
Think about hosting fun events like cooking classes, local food tastings, or wine pairings. Take an example of Eataly’s pasta making and tasting events that not only draw in crowds but also create memorable experiences that people love to share.
These events bring people together and introduce new customers to your restaurant. Plus, they’re great for building buzz—people love sharing unique experiences on social media!
8) Partner with Local Businesses
Teaming up with local businesses can be a win-win. You promote their services, and they promote yours. It draws the attention of other businesses’ customer bases and generates more sales.
Partner with nearby shops, gyms, or community centers to cross-promote each other’s services. You could offer exclusive discounts for their customers, or they could host pop-ups in your space—or both. It’s a smart way to tap into each other’s audiences and boost visibility without extra costs.
9) Engage in Community Service
You can also get involved with local causes—it’s a great way to show you care and build a loyal customer base. Sponsor a charity event, donate meals, or participate in community clean-ups. People love supporting businesses that give back, and this goodwill often turns into long-term customer loyalty.
By connecting with your community, you’re not just running a restaurant—you’re becoming a local favorite and word about your services will automatically spread!
True marketing starts from inside your restaurant. By focusing on strategies like loyalty programs, customer engagement, and employee advocacy, you can build a strong foundation for growth that drives repeat business and generates buzz—all without spending big on ads. Let’s take a closer look:
10) Introduce Loyalty Programs
A good loyalty program keeps customers coming back for more. Take a look at Hut Reward from Pizza Hut where you can win unlimited points and even a free Hut Pizza. You can also use restaurant loyalty program software to offer rewards, early access to new products, and exclusive deals.
By doing this, your restaurant incentivizes repeat visits and can increase average order value (AOV) by making every meal feel like it’s worth a little more.
11) Customer Feedback and Interaction
Actively engaging with customers and asking for feedback shows you’re listening and caring about their experience. Respond quickly to reviews and address concerns to turn a potentially negative experience into a positive one. You can try restaurant guest management software to regularly engage with customers and turn unhappy customers into brand advocates through direct and quick communication.
12) Employee-Driven Advocacy
Your employees are often your best marketers. Encourage them to share their positive experiences and pride in working for your restaurant. Restaurants like Chick-fil-A offer incentives to employees who spread the word or bring in new customers. It boosts organic word-of-mouth marketing without spending on advertising. By treating your staff well and encouraging them to be ambassadors, you’ll see your customer base grow naturally.
Increasing customer engagement at your small to medium-sized restaurant requires a proactive approach. You don’t need to spend a fortune on ads to acquire new and more customers every quarter and year. By focusing on what happens inside your doors—like creating a great atmosphere, using smart tech, and building connections with your community—you can attract more customers and retain them longer.
Try our online ordering software and make it effortless for customers to purchase first party. Ready to discover what our complete platform is capable of? Book a demo now and see it firsthand.