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What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

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About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

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Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
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Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.

 

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E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

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Catch up with our team of in-house experts for quick articles to help your business.
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Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Loyalty Report

Is your brand tapping into these three unshakeable pillars of guest loyalty in 2025?

5 min read

How to Calculate Your Cost of Sales Percentage Easily

How to Calculate Your Cost of Sales Percentage Easily

For business owners and managers, understanding the cost of sales percentage is a key step to managing finances effectively. This metric shows the portion of your total revenue that goes toward producing the goods or services you sell, allowing you to gauge your business’s financial health.  

A clear grasp of your cost of sales percentage helps you track profitability, control costs, and make smarter decisions. In this article, we’ll walk you through how to accurately calculate the cost of sales percentage and show you how to use it to boost your bottom line. 

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Understanding Cost of Sales Percentage 

The term cost of sales refers to the direct costs tied to producing or purchasing the goods sold by your business during a specific accounting period. Think of expenses like raw materials, labor costs, and manufacturing costs—these are the resources you use to create inventory sold.  

What’s the difference between cost of sales vs cost of goods sold (COGS)? While the two terms are often used interchangeably, COGS typically applies to businesses selling physical products, whereas cost of sales can include service-related direct costs like labor in hospitality. Indirect costs, such as administrative expenses or operating expenses, don’t factor into this calculation. 

The cost of sales percentage reveals how efficiently your business turns revenue into gross profit. A lower percentage means more money stays in your pocket after covering costs incurred to generate sales, while a higher percentage signals inefficiencies in distribution costs or pricing. For small business owners, tracking this metric is critical to staying competitive and maintaining a healthy gross margin. 

The Formula for Calculating Cost of Sales Percentage 

Ready to calculate costs? The formula for determining your cost of sales percentage is straightforward: 

Cost of Sales Percentage = (Cost of Sales / Total Revenue) x 100 

Here’s how it works: 

  1. Identify your cost of sales for the accounting period. This includes beginning inventory, purchases, labor costs, and other direct costs, minus ending inventory. 
  2. Determine your total revenue (or net sales)—the money your business brings in from selling goods or services. 
  3. Divide the cost of sales by total revenue. 
  4. Multiply the result by 100 to get a percentage. 

This sales ratio gives you a clear picture of how much of every dollar earned goes toward producing what you sell. 

Gathering the Necessary Data 

To calculate your cost of sales percentage, you’ll need accurate data. Start with these five essential figures: 

  1. Beginning Inventory: The value of goods you had in stock at the start of the accounting period. 
  2. Purchases: Costs of raw materials or additional inventory bought during the period. 
  3. Ending Inventory: The value of inventory left at the period’s close. 
  4. Direct Costs: Expenses like labor costs or manufacturing costs directly tied to production. 
  5. Total Revenue: All income from sales, also known as net sales. 

Organize this data using income statements or accounting software. For inventory valuation, consider methods like the average cost method or FIFO (First In, First Out) to determine the cost of goods sold. Make sure your records are updated to make your calculations more reliable. 

Step-by-Step Calculation Example 

Here are hypothetical monthly figures for a retail store. Let’s walk through the steps to calculate the cost of sales percentage together: 

  • Beginning Inventory: $10,000 
  • Purchases: $5,000 
  • Ending Inventory: $8,000 
  • Total Revenue: $25,000 

First, calculate cost of sales: 

  • Cost of Sales = Beginning Inventory + Purchases - Ending Inventory 
  • Cost of Sales = $10,000 + $5,000 - $8,000 = $7,000 

Next, plug it into the formula: 

  • Cost of Sales Percentage = (Cost of Sales / Total Revenue) x 100 
  • Cost of Sales Percentage = ($7,000 / $25,000) x 100 = 28% 

In this case, 28% of the store’s revenue went toward the cost of sales. The remaining 72% is the gross profit margin, which covers operating expenses, indirect expenses, and contributes to net income. From there, subtracting additional costs like rent or marketing expenses determines the net profit—the true earnings your business keeps. 

Analyzing Your Cost of Sales Percentage 

Now that you understand how to calculate your cost of sales percentage, the next step is analyzing it for actionable insights. 

Using the retail store example, what does a 28% COS reveal? This relatively low figure suggests efficient operations, leaving ample room for gross profit after covering direct costs. Conversely, a high percentage—say, 70% or above—could signal inflated distribution expenses, overpriced materials, or pricing missteps squeezing your gross margin. 

For a better understanding of your business’s financial health, compare your cost of sales percentage to industry benchmarks. For example, most restaurant owners target a food cost percentage of 28% to 35% (DoorDash). When adding direct labor costs and considering that food costs might be lower for fast-casual restaurants, the total cost of the sales percentage typically ranges from 20% to 40%.  

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5 Tips to Improve Your Cost of Sales Percentage 

Want to lower your cost of sales and boost profitability? Try these five strategies: 

  1. Negotiate with Suppliers: Cut costs on raw materials or bulk purchases to reduce manufacturing costs. 
  2. Review Pricing: Adjust prices to reflect value and market demand, lifting net sales. 
  3. Streamline Operations: Trim waste in labor or distribution costs to make production leaner. 
  4. Monitor Inventory: Use the average cost method or FIFO to avoid overstocking and minimize ending inventory. 
  5. Test Sales Channels: Focus on high-margin products or services to grow gross profit. 

Conducting regular price and cost reviews keeps your business agile. This lets you adapt to market changes, optimize margins, and stay ahead of competitors while steadily generating revenue.  

3 Mistakes to Know and How to Avoid Them 

Calculating your cost of sales percentage can feel tricky, especially if it’s not something you’ve done before. Here are three frequent errors and how to avoid them:  

Error 

How to Avoid 

Mixing Indirect Costs: Lumping administrative expenses into your cost of sales. 

Double-check your categories before you calculate COGS. This should only comprise direct costs like raw materials and labor costs.  

Ignoring Inventory Errors: Misreporting beginning inventory or ending inventory. 

Audit stock levels consistently to keep your inventory sold accurate. 

Skipping Regular Checks: Failing to review costs incurred often enough. 

Infrequent updates hide shifts in your gross margin or sales ratio. Set a monthly schedule to review total revenue and net sales for timely insights. 

Advanced Considerations for Restaurant Financial Management 

In the hospitality industry, calculating the cost of sales percentage shifts depending on the business model, as each type comes with unique cost dynamics. Here’s what to keep in mind:  

  1. Full-Service Dining: Full-service dining often includes higher labor costs contributing to the COS, like chefs and kitchen staff directly tied to food production, alongside raw ingredients. 
  2. Fast-Casual Setups: These business models come with leaner staffing requirements and pre-prepped items. They might see lower labor costs, but higher costs from sourced materials.  
  3. Food Trucks: These businesses are constrained by space and prioritize inventory turnover. This makes waste and spoilage more significant factors in their COS.  
  4. Catering Businesses: Catering involves many event-specific purchases and variable labor expenses, which can spike costs unpredictably. 

To navigate these complexities, utilize software tools such as QuickBooks or Toast. These tools automate COS tracking, adapt to each business model’s differences, and reduce manual errors—freeing up time to focus on your bottom line. If you’re not sure if you can implement these tools on your own, hire a business consultant or a technical consultant to help you with the setup.  

Frequently Asked Questions About Calculating Your Cost of Sales 

Understanding your cost of sales is essential for tracking profitability and making informed pricing decisions. Below, we answer key questions about cost percentages, profit calculations, and how factors like selling costs and sales strategies impact your bottom line.  

How do you calculate cost of sales percentage? 

To calculate your cost of sales percentage, use this formula:  

Cost of Sales Percentage = (Cost of Sales / Total Revenue) x 100 

This percentage helps businesses assess their gross margin ratio and identify areas to optimize expenses. Reducing selling costs or refining sales strategies can improve profitability.  

What is the formula for cost price percentage? 

Cost price percentage, which is more commonly known as cost of sales percentage, measures the portion of revenue consumed by the direct costs of producing goods or services sold. Here is its formula: 

Cost price percentage = (Cost of Sales ÷ Total Sales Revenue) × 100 

For example, if a business has a COS of $20,000 and revenue of $80,000, the calculation is ($20,000 ÷ $80,000) × 100 = 25%. This means 25% of revenue covers production costs, leaving 75% as the gross profit margin. This metric helps businesses assess efficiency and profitability. 

How do you calculate profit percentage? 

Profit percentage shows how much of your revenue turns into profit, expressed as a percentage. The most common formula is for gross profit percentage, and here’s how you calculate it: 

Gross Profit Percentage = [(Total Sales Revenue - Cost of Sales) ÷ Total Sales Revenue] × 100 

For example, if revenue is $50,000 and COS is $30,000, gross profit is $20,000. Then, ($20,000 ÷ $50,000) × 100 = 40%. This means 40% of revenue is profit before other expenses. Gross profit percentage is a quick way to gauge profitability and efficiency. 

Optimizing Operations for Greater Profits 

Mastering your cost of sales percentage is a game-changer for your business. Once you know how to calculate and analyze this metric, it gives you a clear window into your financial efficiency. Now that you’re familiar with your cost of sales percentage, be sure to make it a regular part of your financial assessments! 

Ready to take your financial management to the next level? Book a demo with our team today for advice on how to grow your revenue and drive profitability.

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