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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
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Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Catering Guide

Have you overlooked any of these 16 crucial steps for your catering business?

5 min read

Current Catering Trends and How to Capitalize on Them

Current Catering Trends and How to Capitalize on Them

The ultimate goal for catering businesses is a combination of high profitability and high customer satisfaction. Achieving this consistently in the long run requires flexibility to adapt to constantly evolving trends. By responding to what customers want and expect, your business stands out and forms stronger client relationships. 

In this article, we discuss the latest catering trends and share how your business can take advantage of them. Let’s get started. 

Book a Demo

THE EVOLUTION OF CATERING: WHAT’S DRIVING INDUSTRY CHANGES?  

The catering industry has its early roots in Ancient Greece. In the U.S. specifically, it began with Caesar Cranshell’s 1778 Philadelphia ball and grew through pioneers like Robert Bogle. 

Over time, catering grew to meet the needs of diverse events. It weaved its way through wartime rationing, home-based businesses, and modern restaurant offerings. Today, catering is a multi-billion-dollar industry, driven by consumer demand for convenience and quality. 

Staying ahead in the catering industry means understanding the key factors shaping today’s market. Continue reading to learn more about them. 

8 EMERGING CATERING TRENDS AND HOW TO APPLY THEM 

Want to surpass other brands? Put these catering trends into action to stay competitive. 

1. SUSTAINABLE & ZERO-WASTE CATERING 

Today’s conscious consumer thinks more about their purchases. They’re asking: Where does this food come from? What’s in it? Does it affect my wellbeing? 

Sustainability is a must, not just a trend. People want eco-friendly packaging, locally sourced ingredients, and zero-waste practices. The food they choose must be good for people and the planet.  

To incorporate sustainability, caterers can source from local farms, create seasonal catering menus, and manage inventory more effectively. This helps with reducing food waste and cutting carbon footprints, all while keeping service quality high. 

Caiger & Co launched "Conscious Canapes," using surplus ingredients and preventing 45 pounds of waste in just six months. This initiative helped them engage clients, refine their menu, and develop a fully zero-waste offering. It shows how sustainable practices can boost both the environment and profitability. 

2. HEALTH-FOCUSED & FUNCTIONAL CATERING MENUS 

Health-conscious menus are also on the rise. As people focus more on their health, meals that are plant-based, keto, gluten-free, and high-protein aren’t just options anymore–they’re now expectations. Incorporating superfoods and adaptogens is another way to stay current with these trends. 

Superfoods, packed with nutrients, support things like energy and immunity. Adaptogens, which help the body manage stress, are also becoming a popular choice for their wellness benefits. 

To stay ahead, create a menu that offers variety for different dietary preferences. Simply adding a healthy choice here and there won’t make the impact you want. Staying flexible and meeting diverse needs positions your business as health-focused and trendy. 

3. HYPER-PERSONALIZATION & CUSTOMIZABLE CATERING EXPERIENCES 

One of the biggest current catering trends is the shift toward personalization and flexibility. How are your catering services addressing unique customer preferences? Replace the one-size-fits-all approach with personalization.  

Offer guests the chance to pick what they want, from build-your-own meal stations to custom menu pairings. To make it even more memorable, design experiences that feel unique to each event. This personal touch will leave a lasting impression. 

On the flexibility side, caterers are adapting to changing event structures and formats. Whether it’s pop-up catering through food trucks or virtual dining experiences, the demand for flexibility is ever present. Businesses must be ready to pivot and meet the current needs of social, corporate, and hybrid events. It's an excellent competitive advantage. 

4. GLOBAL FUSION & MULTI-CULTURAL CATERING 

People now crave global flavors. International influences and fusion cuisine are adding depth and variety to traditional offerings. Street food-inspired dishes, global spice blends, and cross-cultural menu items are gaining popularity, so chefs can create something fresh. 

Why is this happening? Foodies of today have a curious palate. They’re keen to try dishes that represent diverse culinary traditions. 

Caterers can mix in regional flavors by researching global food trends and experimenting with ingredients from various locales. For instance, the sushi burrito blends Japanese and Mexican influences, which shows the potential of fusion cuisine.  

5. ELEVATED BEVERAGE & BAR CATERING TRENDS 

Craft cocktails are taking center stage in bar catering. Alcohol-free mixology, in particular, is on the rise. Spiced mocktails and refreshing fruit infusions, for instance, now give their boozy counterparts a run for their money. 

Wellness-focused beverages are also changing the game. Botanical-infused drinks and adaptogenic teas such as Lavender Lemonade and Ashwagandha Tea are becoming menu staples. They combine great taste with potential health benefits. Ingredients like lavender and ashwagandha are known for their calming, stress-reducing properties. 

Then there are interactive bar experiences. Build your own bar stations and mixologist-led tastings are fun ways to engage guests. Offer guests a custom-made cocktail or a mixology class where they can learn to create their favorite drinks. These experiences take your offerings to the next level, encouraging repeat bookings and referrals. 

6. TECHNOLOGY-DRIVEN CATERING INNOVATIONS 

Technology is one of the most significant trends shaping the food and beverage industry. Automation, AI, and data analytics are transforming how caterers operate. From smart kitchen equipment that speeds up prep time to AI that loops you in on dietary restrictions, technology is making food service processes smoother, faster, and more customer centric. 

Catering for larger events? QR code menus and mobile ordering apps are essential. They're convenient for guests and staff, helping maintain high quality service. 

Robotics is also making an impact. Robots can handle tasks like food prep and plating, which frees staff to concentrate on cooking and interacting with guests. They boost efficiency, reduce costs, and facilitate consistent results. 

7. EXPERIENTIAL & THEMATIC CATERING CONCEPTS 

Immersive dining experiences are gaining traction. Live cooking stations, tableside service, and chef-led tastings create a dynamic atmosphere. 

But it’s not just about taste anymore. Multi-sensory catering is all the rage. By combining visual, aromatic, and interactive elements, you create an atmosphere that stimulates all the senses. The scent of fresh herbs, the vibrant colors of the food, and the sound of sizzling dishes add layers to the dining experience. 

Instagram-worthy presentations are now essential. Beautifully curated plates and visually stunning food setups, like interactive food stations, elevate your event’s appeal and get guests sharing their experiences online. It’s about creating a vibe that people want to capture and share. 

8. FLEXIBLE CATERING MODELS & ON-DEMAND SERVICES 

Businesses are embracing new catering methods to meet modern demands. Ghost kitchens and virtual dining experiences are leading the way. By preparing meals in centralized kitchen spaces, businesses can meet demand without the need for a traditional storefront.

In addition to this, subscription-based meal plans and mobile catering services are improving convenience. For subscription services, businesses can ensure regular meal deliveries tailored to customer preferences. Meanwhile mobile catering brings quality food directly to events without the need for a physical venue. Both options streamline the catering process, making it easier to provide consistent, timely meals while boosting customer satisfaction. 

Then there’s the rise of last-minute, on-demand catering services. Whether it’s a corporate event or a last-minute social gathering, the ability to quickly respond to event needs has become essential. These services allow event planners to get food prepared and delivered with minimal lead time. It provides extra peace of mind even when plans change unexpectedly. 

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CASE STUDY: SWEETGREEN THRIVING WITH HEALTH-FOCUSED CATERING TREND 

Sweetgreen is all about health-conscious trends, as evidenced by their new menu launch featuring protein-packed, seed oil-free options. With dishes like BBQ Chicken + Ranch or Spicy Green Goddess bowls made with avocado oil, Sweetgreen meets the growing demand for wellness-focused meals. Their strategy highlights a commitment to health and sustainability, which resonates with today’s mindful eaters. 

FREQUENTLY ASKED QUESTIONS ABOUT CATERING TRENDS 

Would you like to gain additional insight into the world of current catering trends? If so, take a look at our FAQ section below.  

WHAT'S THE NUMBER ONE CATERING TREND THIS YEAR? 

Experiential concepts are the biggest trend this year. Since more and more guests want to be part of the action, interactive options are doing wonders in terms of personalization and entertainment. 

WHAT ARE THE 7 PS OF CATERING? 

The seven Ps of catering, the key steps to attract and satisfy customers in food service marketing, are:  

  1. Product 
  2. Price 
  3. Place 
  4. Promotion 
  5. People 
  6. Physical evidence 
  7. Process 

WHAT IS THE TARGET MARKET FOR CATERING? 

Catering serves a wide range of clients. Important audiences include corporate clients, event planners, hospitality establishments, and institutions. Private clients hosting events like birthdays, weddings, funerals, and other personal celebrations also make up a significant part of the market. 

WHAT ARE THE 4 TYPES OF CATERING? 

The four main types of catering are wedding, corporate, social, and industrial catering. Each type caters to specific needs and requires a tailored approach to meet client expectations. 

THE FUTURE OF CATERING: WHERE THE INDUSTRY IS HEADED 

Looking ahead, AI-driven personalization, sustainable packaging, and ultra-customized menus are among the innovations defining the future of catering. As technology evolves, it opens more opportunities to customize each dining experience to fit personal tastes and preferences. 

How can caterers stay ahead? By embracing these shifts early. From using smart technology to reducing environmental impact, being proactive will give you an edge. 

Consumer expectations are changing quickly, and flexibility is key. Adapting your menu offerings or service style to meet new demands will help your business thrive. Stay ahead, stay flexible, and watch your business grow. 

Are you prepared to meet new customer expectations? Adapting to demand will keep you ahead. Get insights in the Paytronix Catering Guide. 

Book a Demo

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