8 min read
2 Core and 3 Advanced Restaurant Marketing Software Uses You Need
If you’re running a restaurant in today’s hyper-competitive market, you already know that “marketing software” can mean a lot of things. From email...
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What is Paytronix Guest Engagement Suite?
Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one suite. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.
A Complete Guest Engagement Suite
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
Kiosks
Boost revenue and loyalty with self-service kiosks.
Payments
Drive brand engagement by providing fast, frictionless guest payments.
Solutions
Paytronix Guest Engagement Solutions
We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.
FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.
Customer Success Plans (CSPs) are tiered service offerings designed to help you get the most from your Paytronix software, whether you prefer self-guided support or hands-on partnership.
Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.
Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.
Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.
Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.
Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out
Tobacco Reporting
Comply with AGDC 2026 DTP Requirements
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We are here to help clients build their businesses by delivering amazing experiences for their guests.
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Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.
FlexPoint Service Catalog
Access FlexPoints are a cost-effective, flexible way to access our value-added services, to ensure you get greater impact from your Access software solution.
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Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
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Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
The brands winning now aren't competing on price. They're turning every transaction into a relationship. Discover how in the 2026 Trends Predictions Report.
4 min read
Aug 29, 2024
Social media is changing marketing. The restaurant industry has seen some big changes over the last 20 years. A fun social media can take your eatery from being unknown to a must-try food stop.
Recent surveys show that half of diners would try a restaurant's food based on:
Twitter.
Social media does more than display your delicious dishes. They shape your restaurant's identity, talking with customers, and handling customer service.
Let’s highlight five top performers:
This article will explore how restaurants use social media. We’ll also show how their social media strategies can be adapted across the industry.
Many restaurants have mastered social media. They have turned their online presence into a powerful brand asset.
Here’s a look at four top performers and their restaurant social media post examples:
Each restaurant's social media strategy enhances its brand presence and attracts followers. Partnering with restaurant influencers can boost impact by reaching larger audiences.
Top restaurants tailor their strategies to each social media platform to improve engagement. For example:
Quality photos and videos are essential for the restaurant’s social media posts. It makes the appeal of food elevated with compelling imagery. Here’s how three restaurants excel in visual storytelling:
Sweetgreen uses Instagram’s visual format with images of its salads and ingredients. They showcase their menu in eye-catching ways. This matches the healthy lifestyle they promote.
Bad Roman uses Instagram to show its story with a playful twist on Italian cuisine. Their profile has arranged dishes set against their stylish interior. It creates a modern culinary adventure mixed with traditional flavors.
Eleven Madison Park uses photos on Instagram to show how its signature dishes are made. Each post shows a meal and tell the story of the detail that goes into each dish.
Social media offers a way to engage with customers and shape dining decisions. By analyzing top restaurant social media ideas, we:
Learn strategies that boost interaction
Build a following
Convert followers into diners
Successful content blends many elements to maintain audience interest and encourage interaction.
Shake Shack combines mouth-watering images of its signature dish with engaging content. It features customers' photos and stories, highlighting the moments shared around its food.
Shake Shack often includes polls or quizzes on menu preferences or new flavor ideas. This asks followers to take part in the brand’s journey. Exploring new social media post ideas can grow engagement and keep content fresh.
Social media contests can transform social media followers into actual customers. First Watch’s “Tropical Sunrise Getaway Giveaway” is a good example. It promotes a new juice blend with a unique contest offering.
These campaigns do two things at once. First, it highlights products. Second, it gives incentives to encourage visits. Another successful strategy is integrating limited-time offers (LTOs) or flash sales. This creates urgency and immediate action from followers who don't want to miss out.
Staying ahead of the trends can help attract social media users to your restaurant’s profile. Many restaurants use Instagram Stories to connect with their audience in real time. Polls, Q&A sessions, and augmented reality (AR) filters to add a twist to their digital interactions.
Domino’s Pizza uses AR filters on Instagram to introduce new products. This interactive approach has grown user interest and boosted engagement.
Effective social media strategies are a must for restaurants. These three strategies should reflect your restaurant's brand:
1. Adapting Successful Strategies to Fit Your Brand
Personalization is at the heart of successful social media marketing. It's helpful to look at what other brands are doing. But your social media strategy depends on how authentic and personal it is.
A family-owned pizzeria might want to highlight its community ties and heritage. A modern vegan cafe could focus on sustainability and healthy dining.
Learn more about tailoring your approach with our guide on loyalty marketing strategies.
2. Building an Authentic Social Media Voice
Create a consistent voice. This voice should be your restaurant's personality and can be:
Friendly
Playful
Sophisticated
Refined
Post in a style that captures your brand's values. This creates an fun presence that customers know and trust.
3. Engagement and Community Building Techniques
Good engagement goes beyond occasional posts and responses. It involves proactive interaction with the audience, such as:
Responding to comments
Featuring user-generated content
Taking part in relevant trending topics
Hosting local events, supporting local causes, or running contests create community. These drive engagement and build a loyal community around your restaurant.
The influence of social media on the industry makes these platforms necessary tools. The strategies discussed show the impact of social media on a restaurant's success.
To stay creative:
Check out new social media features
Focus on visual content
Build a community to boost digital presence
Take the first step by implementing some of the strategies discussed here.
Ready to elevate your restaurant's digital strategy? Dive into our 2024 Loyalty Guide to learn how to integrate your:
Online ordering platform
Customer relationship management (CRM) platform
Mobile apps
Lead the way with techniques that make a difference.
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